Cingular/AT&T Complaint - Cancellation
OKLAHOMA CITY, OKLAHOMA -- Customer service with Cingular is absolutely horrible. Unless you want to sit on the phone waiting for a representative for an hour, don't bother. I called to cancel my account, only to face a very rude lady on the other end of the line after waiting for over an hour. FINALLY I had to sternly say that I wanted to cancel my account for the hundredth time before she finally would listen and accept my decision. Then, I inquired what the cancellation fee was, since I did not have my contract in front of me. She informed me that it would be $130.00. Of course, I get my bill a week later to find that it was actually $175, and when I call to ask about it, they say "Oh well I'm sorry she told you that, but we can't do anything about it". Great. Total crappy company, that cares NOTHING about their customers whatsoever.
They just suck you into a contract, provide you with a terrible quality phone, hook you up to their spotty network, and then ignore your complaints. I switched over to T-Mobile and couldn't be happier with my service, their customer support, and my MUCH MUCH MUCH lower monthly bill.