Kitchen Aid Complaint - Kitchenaid KHMS155LSS microwave self starting
PALM CITY, FLORIDA -- While we were away, the person checking on our house discovered that the KHMS155LSS Kitchenaid microwave was running by itself, even when the door was opened. The only way to stop it was to unplug the microwave. The unit was past the warranty date by a few months, but because we had previous problems with the Mag Tube wiring, Kitchen Aid agreed to pay for the repair. A service technician replaced the Control Panel, and then when we returned we discovered that although the unit sounded like it was running, did not actually heat anything. The technician returned and replaced the Mag Tube, but it still did not work. He ordered a new Capacitor and a new diode, and when those parts were replaced, the microwave finally worked. The serviceman told us that he has had the same problem with other Kitchen Aid microwaves, and that this is a definite fire hazard.
It worries us to think that we still may have such a fire hazard in our kitchen. I would never buy another Kitchen Aid microwave. On the plus side, Kitchenaid did pay for our repairs with the exception of our first loose Mag tube wiring, which cost us $102.
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