Russell Automotive Baltimore MD Complaint - I do not want the car!
BALTIMORE, MARYLAND -- I purchased a 2001 Jetta GLS from Russell Automotive on Baltimore National Pike in Baltimore MD on the evening of 3/8/01. Did not drive the car home. I had just totalled my 95 Rodeo and on the morning of 3/9/01 I found out that the Insurance Company had misjudged the value and that I would have to pay an additional $1300 to my creditor to pay off the loss. Having found this out, I could not cover the downpayment on the Jetta. I immediatly called Russell Automotive at 10:30am on 3/9/01, when I found out and told them that I could not afford the car right now. I was told by the Salesman Bruce, that I must be stupid to think I could return the car and that I would have to come in and see the Sales Manager. In the meantime, I went to another Dealership to pick up a deposit I had on the car and found out that the Interest rate that Russell Automotive gave me through VW Credit should have been 11.6%, not 14.9%. I was actually showed this "secret" book that I was not supposed to see. I also found out that the extended warranty that I purchased through Russell was actually through Toyota and when I asked if VW had an extended warranty program, Russell said no. Well VW does have an extended warranty for about half what I paid for the Toyota warranty.
I went to Russell Automotive on 3/9/01 at 5:00 and spoke with Mitchell the Sales Manager. I explained to him the situation, that I could not afford the car right now and did not want it. I also expressed my complaint that the Interest Rate was too high. He told me I had no choice but to take the car or have it towed to my house and me pay the towing charge. That there is no return policy, even if I change my mind 5 minutes after signing the paper work. But, of course if I wanted to upgrade to another car, I could do that. I also found out the little trip around the block I drove the car on, was considered delivery. Even though on Thursday night, when I left Russell Automotive, I did not have a single key to the car.
I did get angry in the dealership as I felt I had the right to and was told by Mitchell to get out and take the car with me. Feeling as if I had no choice, I took the car home.
I am just so upset to think that there is no return policy on a new car, even less than a day after I bought it and had not even driven it over 2 miles. I feel like I have been scammed into a deal I was not ready for by ruthless sales people that have no clue about customer service.
Even after I got the car, nobody offered to show me how to operate things on it. Hell, on the way home driving it, I had to stop and put oil in it. Guess in the rush to get rid of it they did not check the engine or even set the clock.
There motto at Russell Automotive is "Customer Driven". Driven to insanity maybe, but not customer service. Do not buy from these people!