Dodge Complaint - Unsatisfied Customer
RALEIGH, NORTH DAKOTA -- Where do I begin....
I went to Dodge to purchase a new vehicle (Dodge Stratus), 2 days later my family and I left to enjoy a vacation at the beach. About an hour into the drive, the engine light came on and the car started to buck uncontrollably. Obviously we exited and found somewhere safe to stop since the car was in no means drivable. First I called the salesman we purchase the car from and told him of my disappointment. Next I called the 24hr. Roadside service. I was told there would be a tow truck within an hour (for any of you that have a 6 month old baby, and hour is eternity). An hour came and went, and still no tow truck so, I phoned again. Apparently they were lost (even thought they had my phone number they still never called) So finally after a total of 1 1/2 hours, the tow arrived. I phoned customer service and they told me that I would either be able to get a rental from the local Dodge dealership or I would be reimbursed for a rental elsewhere (as long as the rate was under $30/day, yea right). Once I got to the Dodge dealership, I immediately spoke with a sales person who then handed me a phonebook and told me to call a car rental company since they did not have any available. By this time, it was almost 6:30pm and as luck would have it, the rental car companies in the area all close at 6:00 so, as a stranded customer, you can imagine my anger. The manager notice my frustration and basically told me, "There is nothing we can do since you did not purchase the car here". (Nice attitude to take with a lady standing there with a baby) Plus, the service area was closed so, no one could even tell us what was wrong with the car. Once again, I called the Customer Service number. To my surprise, they too close up at 6:00pm. Basically, we were stranded. My husband and I decided to try driving the brand new piece of junk home, luckily, the bucking had stopped. We made it home.
We went to the dealership where we purchased the car early the next morning. To my surprise, there had been an error in the paperwork which made the contract void, Guess who had that Brand New Piece of Junk now.... Not me : )