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Lowes - Hillsboro, Oregon Complaint - Poor Customer Service Response

Review by QTHOMAS on 2007-10-30
HILLSBORO, NEVADA -- We purchased a new GE refrigerator on a Sunday and arranged for delivery on Monday, the next day. The installers apparently rolled the refrigerator across our driveway and embedded small gravel in the plastic wheels.

After carrying the unit inside and setting it on our new wood floor in front of its space in the kitchen, they rolled! it into position and badly scratched the floor. We called Lowes that evening and reported the damage. I was promised that a floor installer would call and set an inspection appointment.

It is now ten days later with no call. I have called Jeff, the manager three times and visited in person once, providing pictures of the damage. I want to elevate this complaint to higher levels and/or involve my home owners insurance.
Comments:2 Replies - Latest reply on 2007-11-06
Posted by Anonymous on 2007-10-31:
Take them to small claims court.
Posted by Alain on 2007-11-06:
HappyJoyBear is right. Take Lowe's to court. They will not be fair with you and they do not respect or care for their customers.

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