Time Warner Cable Complaint - Billing problems
RICHLAND, INDIANA -- I call to get cable hooked up. I've had their internet for 6 months now. Not to many problems with it after getting the first few bills straightened out. I made the mistake of setting up a auto pay for the internet through them. It was never started and then they tried to stick late fees on me, but that was in the first two months. After that I didn't have a problem until yesterday. WOW it was a huge one. I tried to hook up to their cable and found out I am showing as delinquent on my bill. Which was crazy to me since I have my bank take it out of my account for me. I did a quick check on my account online while I had time warner on the phone. I discovered that I showed I paid that bill 5 days before it was do......taken out of my account grant you!!......
The lady at Time warner told me that all I had to do was send them a copy of my bank statement and all would be good. YEAH RIGHT!!!......I went a step farther and had my bank send them a copy of what is a called a webshot. Time warner rejected it saying that it didn't prove that I had paid them. My bank was very supportive telling me that they would try everything to help me get this cleared up. I called my bank a few more times only to find out that time warner had excepted the webshot for another person the very next day......BUT NOT MINE!!!!
The person I talked to at Time Warner told me that they would get back to me and follow up with me very quickly. I said how quick?.....He replied next Monday. Well I was talking to him on a Monday. So since when is a quick time 7 days? I was just in shock with that!!!! When I asked to talk to his boss I was told that they weren't in.... how typical!!!
I'm now rethinking my change from DirecTV to Time Warner......Is the money savings worth this every month?
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