Cox Communications Inc Informative - False charges and cable failure
METAIRIE, LOUISIANA -- I am so fed up with the false charges on my monthly billing that I wanted to read some reviews online to find out if this has happened often and how it was taken care of by them. Well I am not surprised to find so many people screwed by this provider. What has upset my the most is that I have older neighbors (80's) and told them the story about my triple charge for the cable box. Which I payed for the first and the second time because the operator told me this was normal since I have 2 outlets in my house. So I payed, man was I ignorant, when I received the same bill again the next month for the 3rd time. I never got my money back after spending 3 complete afternoons wasting my time with them on the phone to hear one lie and excuse after the other.
Then my neighbor looked at his bills from the past 6 months and finds out he has been over charged all this time. He's old and does not pay all that well attention to he's bills. Well done Cox!!! Stealing from older people. They had someone come over to install the old man's internet connection and was charged 845 dollars!!! He was told that it was to install the server box plus he has payed a total of 225 dollars every month double internet fee for that same server box?? Expensive joke to stay in touch with your family. I hope the competition reads into this because it can't be to difficult to provide a better service for your customers as what Cox provide us. Not to mention how many times my internet connection fails and my cable connection takes a break for a while, very pleasant in the spice moment of my favorite movie.
I can only imagine how many people out there paid their bills and do not know they are being stolen from by Cox Communications???