Continental Airlines Complaint - Airline Customer Service
I had to travel from Newark New Jersey to Denver Colorado on October 24, 2007 for a conference/trade show. The trip out was great; we actually left at the time we were scheduled to and the flight was comfortable. Because I was only going to be in Denver two nights, I packed light and in compliance with regulations, carried on a small bag which fit in the overhead compartment. I did this for the specific reason that I did not want to check a bag, since I had a very small window of time upon landing, to get to a function at the convention.This leg of the trip went very well.
The return trip, not so much. I was scheduled to leave Denver at 12:30pm on Friday, Oct. 26th. When we got out to the airport, the time posted on the board was 1:30 which was soon changed to a 3:00pm departure. We actually left at 4:00pm, three and a half hours late. This, however, is not the subject of my complaint. Remember I said I very carefully packed a small bag to carry on and stow in the overhead compartment? Well, guess what, no one else, including the flight crew, seemed much concerned with this particular regulation. I personally saw people carrying on two bags plus coats and brief cases. One couple had five bags between them! No one, repeat, no one, stopped them.
When I got on the plane, two of the attendants were so deep in personal conversation, they could not be bothered with the business at hand. By the time I got to my seat (again, in compliance with the "board by rows" rule, there was no room for my bag, and I was informed, very rudely, by the "attendant" that I would have to check my bag and collect it in Baggage Claims in Newark. The whole idea, may I repeat, was to carry on an appropriately-sized bag and not have to worry about the extra time needed to retrieve it and my destination. Needless to say, I was upset and angry but certainly could not let the "attendants" know this for fear of being hauled off the plane and possibly arrested. I was able to collect my bag and arrived home at least an hour and a half later than I would have had I been able to stow my bag on board.
I do have a choice of what airline to fly and do understand that I will not be flying Continental Airlines again, ever.