Sprint Nextel Complaint - Trying to buy new hybrid phones
SAINT CLOUD, FLORIDA -- On 9/24/07 I received new hybrid phones to replace the phone I was sold at twice the cost by "Nextel licensed Representative" with the agreement that they would send me a return label (which they did) and credit me the cost of the phone. I proceeded to call Nextel and get my new phones activated, but was told I could not because I was trying to port numbers, which of course not true since I have had the same numbers with Nextel since before they merged with Sprint.
So I proceeded to try and get them to correct the problem to no avail. After 9 days of repeatedly trying to talk to someone with intelligence and getting transferred to a total of 21 people, I finally gave up and cancelled my service with Nextel, Im thought the problem was resolved. I received a confirmation number with a promise of no termination fees or charges for the next month since my phone was turned off. I was so happy, but then of course On 10/31/07 I received a bill for $492.67. Ironic that it was Halloween because this is like a recurring nightmare.
I proceeded to try and talk to someone about this screw up, but after 1 1/2 hours I could only get them to credit me for the the termination fee (which was ridiculous to charge since they could not turn on the service to my new phones) and the "reconnect from suspension fee" they charged me when they suspended my service in error instead of cancelling it. (It was big of them to credit me back for there errors). But of course they will not credit me the monthly service charge even though I had no service for the month since I terminated service with them due to the fact they could not provide service.
I feel like this is an episode of the Twighlight Zone. So now I sit and wait for the next FINAL bill that will be for over 200.00 for service I never got.
How is it that the FCC can do nothing to make this corporation treat the consumer fairly.
So much for the help from the government, when it comes to companies charging fraudulently.