Pepsi Cola Informative - Vending Machines & Terrible Customer Service
OSSINING, NEW YORK -- I am a property manager based in Ossining, NY. My employer recently purchased an asset in the area, a three-story office building which contains a Pepsi-Cola vending Machine on the first floor. This machine has been empty since the purchase of the building.
I called the phone number on the front of the machine to resume beverage delivery under the new LandLord's name. I can't begin to explain how unbelievably incompetent this entire organization is!! I mean, come on!! I give them a name, billing address & delivery address and they deliver the product, right? Wrong!!
First, apparently Pepsi routes all of its calls through ONE trunk line, so every time I called I got a different office in a different part of the state. Second, every time I asked to purchase products, I ended up at a different persons' desk. EVERY TIME!! Shouldn't there be a specific extension for this kind of stuff? Third, when I finally did get a person on the phone they simply took my phone # and assured me a salesperson would call me back within 3 days. He did, and this is where it really sails out of orbit. I was asked for the delivery address where I would receive my Pepsi products. I gave the man the exact street#, street name, town and state, to which he replied, "No, I need the address!" I didn't know how to respond to his comment. Obviously, with a genius like this at the helm, no order was placed. Finally, I decided I would cut out the middleman, download a customer application online & deliver it myself. I filled out some basic info online, to which they replied, via e-mail, that they would be contacting me in 3-5 business days. It's been almost 2 months and no word. My machines are still empty and my tenants are upset.
I can't imagine what is so difficult about this process. I want to pay $ for service, they provide the service I want,it should be pretty easy. Of course, nothing is as easy as it seems. In todays beverage market there isn't much choice when it comes to vending machines. Just be aware and don't take sh*t from them!!!