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Brinks Home Security Systems Informative - Misleading sales information

Review by chiflado on 2007-10-31
NEWARK, CALIFORNIA -- Brinks home security sales people give you misleading information about what happens to their equipment if you decide to cancel the service. When the Brinks sales person came to my home to give us a quote and talk over the terms of the contract, he basically informed us that the alarm equipment being installed would stay in the house after our 3 years contract. After being a Brinks customer for over 4 years, I called to cancel my services and was surprised to hear that they would send a technician to remove all equipment or face a $500 charge. The customer rep pointed out that it is written in the contract (which I failed to read because I trusted the sales person).

Just want to warn anybody thinking about installing a Brinks alarm in their home...don't believe their sales person when they say the alarm equipment would be yours. Ask them to show you where in the contract it says that. Or better yet, don't use Brinks but use other companies that do allow you to keep the equipment after the contract is over.

One more thing...I just called Brinks sales and the sales lady told me the same thing...the alarm equipment will not be removed after the contract is over. But she did say that Brinks reserves the right to the equipment.
Comments:3 Replies - Latest reply on 2007-10-31
Posted by Anonymous on 2007-10-31:
Find your contract and re-read it to see what the terms state in there. And don't EVER sign anything with out reading it. EVER. No matter how much you trust the person. There are a lot of businesses that will use "trusting" sales people and then use it to have people sign what ever they want. Good Luck.
Posted by Anonymous on 2007-10-31:
What good is the equipment if you cancel their service anyway?
Posted by Slimjim on 2007-10-31:
Good post. If someone told me while selling a system that it's mine forever, I would take their word for it. Probably becuase that is almost always the case anyway. This is a good warning to those looking at Brink's systems.

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