Time Warner Complaint - Suck you in then charge way past cutoff date
COLUMBUS, OHIO -- I had cable in the early 70's I think and it was TWC. Didn't keep it long, didn't need it or want it. So I haven't had cable for at least 20-25 yrs and I'm still a productive, up to date working full time sr. citizen. This guy comes to the door and says I can get TWC for free for 30 days. At first I declined but he insisted so I finally agreed with his "verbal" assurrance that after 30 days TWC would automatically disconnect me, and I would owe nothing. What a fool I was!!
The 1st clown that came out said he would have to run all new wire, ok fine as long as it doesn't cost me. When he was done he said another person would have to connect it to the pole, ok fine, no cost to me. That was done and I had cable - whoppie!! Then a few days later another clown came out to ,you guessed it, install my cable. Uh oh this didn't bode well. So I explained to him in SIMPLE language that installation was done and I had cable. He responded good and called the company to "cancel his job" and proceed to his next appt. An hr after he left I had no cable - it had been "cancelled!!"
After several calls and several days I got my "free" cable reactivated and again asked if they were going to cancel automatically after 30 days if I didn't pay and that I probably would not be paying. I was assured they would.
31 days later I still had cable, 50 days later had cable, 60 days later still had cable , figured their problem not mine since my contract was for 30 days. 90 days later still had cable and received a bill for $221. Called and explained, they couldn't do anything about it. Called more and complained didn't need, want their garbage and wasn't gonna pay.
I called and explained, complained, argued - 1 person said she take care of it- I'm still waiting . The rest of the clowns said they couldn't do anything about it. WTF, it's their mistake just delete my bill.
After a yr with no resolution they turned me over to a collection agency. I disputed it with them several times to no avail. Now they have reported me to the credit agency's!!! They are so bass awkward you have to snail mail a dispute to them.
I still have no intention of paying this bill and fortunately my house is paid for, I have no car payment and my bank and I are on very good terms so I have no problems getting loans at prime.
After I recover from some surgery I intend to make an appt with a CS rep. at TWC and go in and dump all the junk mail I STILL get from them (even tho I requested a yr ago to be taken off their list) on their desk including the old contract and the new collection agency and credit agency bills. I might even print out all the complaints from this web site and include them with their junk mail. TWC sucks!!