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Maryland Attorney General Complaint - Intimate Glow - On line company a scam or not? - Intimate Glow Company - On line Company
Intimate Glow Company - On line Company - Complaint
MT. AIRY, MARYLAND -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I placed an order with an online company called Intimate Glow. I had received an email about their product and I decided to try it. I thought that I was going to get a free sample of their product for $5.95 (shipping charge) and I would then start receiving their product if I did not cancel. I still have not received the product but the company has charged my credit card At that point I looked at my credit card $45.90. I've not even received the sample nor did they charge me the trial sample amount, but have already signed me up for the product and charged my account, hence causing an overdraft on my account. I no longer want their product and I have emailed the company (of course now the customer service contact is only by email) with no returned response. Their ad says they have good customer service and will respond to emails within a specific time period, however I still have not heard back from them. And to make matters worse, I received same ad from them, AFTER I had sent the emails to them trying to cancel.
As a resolution, I would like the following:
I would like the charge of $45.90 credited back to my account and if not completed within 48 hours, I'd like them to reimburse me the 39.00 (plus any additional fees I get charged during the time it takes them to complete the credit) bank fee that was charged me due to the overcharge on their part!
I actually saw another posting saying the same thing about this company, only they charged the person twice!!! I'm concerned that this may be a scam and that this company will keep charging my (and other unsuspecting souls)account(s)! I've contacted my bank, but don't know yet if they can help or not.
Please contact me if you need more details regarding this incident.
I placed an order with an online company called Intimate Glow. I had received an email about their product and I decided to try it. I thought that I was going to get a free sample of their product for $5.95 (shipping charge) and I would then start receiving their product if I did not cancel. I still have not received the product but the company has charged my credit card At that point I looked at my credit card $45.90. I've not even received the sample nor did they charge me the trial sample amount, but have already signed me up for the product and charged my account, hence causing an overdraft on my account. I no longer want their product and I have emailed the company (of course now the customer service contact is only by email) with no returned response. Their ad says they have good customer service and will respond to emails within a specific time period, however I still have not heard back from them. And to make matters worse, I received same ad from them, AFTER I had sent the emails to them trying to cancel.
As a resolution, I would like the following:
I would like the charge of $45.90 credited back to my account and if not completed within 48 hours, I'd like them to reimburse me the 39.00 (plus any additional fees I get charged during the time it takes them to complete the credit) bank fee that was charged me due to the overcharge on their part!
I actually saw another posting saying the same thing about this company, only they charged the person twice!!! I'm concerned that this may be a scam and that this company will keep charging my (and other unsuspecting souls)account(s)! I've contacted my bank, but don't know yet if they can help or not.
Please contact me if you need more details regarding this incident.
Comments:
Posted by nggjing on 2003-06-28:
Maybe you should cancel your credit card, get a new card then keep on trying to get your money back on the old card. That way you don't have to wonder what else they'll charge you for.
Posted by trmiller29 on 2003-06-29:
I would never do business over the internet with a company that does not list a telephone number. Also, you should check with the better business bureau before giving credit card information. Another thing, the MD State Attorney General will most likely not see this post, you should write them directly. Good luck to you.
Posted by Anonymous on 2003-07-02:
i had the same experience with this company-called my credit card company and they gave me the 800 # for intimate glow. 800-711-8357
i called and quickly resolved my problem and will get a refund!
i called and quickly resolved my problem and will get a refund!
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