MT. AIRY, MARYLAND -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I placed an order with an online company called Intimate Glow. I had received an email about their product and I decided to try it. I thought that I was going to get a free sample of their product for $5.95 (shipping charge) and I would then start receiving their product if I did not cancel. I still have not received the product but the company has charged my credit card At that point I looked at my credit card $45.90. I've not even received the sample nor did they charge me the trial sample amount, but have already signed me up for the product and charged my account, hence causing an overdraft on my account. I no longer want their product and I have emailed the company (of course now the customer service contact is only by email) with no returned response. Their ad says they have good customer service and will respond to emails within a specific time period, however I still have not heard back from them. And to make matters worse, I received same ad from them, AFTER I had sent the emails to them trying to cancel.
As a resolution, I would like the following:
I would like the charge of $45.90 credited back to my account and if not completed within 48 hours, I'd like them to reimburse me the 39.00 (plus any additional fees I get charged during the time it takes them to complete the credit) bank fee that was charged me due to the overcharge on their part!
I actually saw another posting saying the same thing about this company, only they charged the person twice!!! I'm concerned that this may be a scam and that this company will keep charging my (and other unsuspecting souls)account(s)! I've contacted my bank, but don't know yet if they can help or not.
Please contact me if you need more details regarding this incident.