Northwest Airlines Compliment - My flight from Chattanooga to Chicago
WASHINGTON, DISTRICT OF COLUMBIA -- So, here I am, writing a review on Northwest Airlines. I just felt I had to put in my 2 cents after reading the other comments on Northwest. I flew from Chattanooga, Tennessee, my hometown, to Chicago, to visit my uncle and aunt in late December 2006. I flew on a Saab 340 plane, a very small and noisy plane, from Chattanooga to Memphis, on 12/26 then connected to the flight from Memphis to Chicago on a DC-9, a very nice plane. The Northwest people were very nice, but the people who worked at Memphis' airport and were not affiliated with Northwest were surly and rude. So, the flight went well and I visited my uncle and aunt. So, I was ready to fly back to Chattanooga via Memphis. It's raining outside and I dismiss it because it's not raining hard enough to disrupt flight operations at O'Hare Intl Airport. I board the plane and, guess what happened?
Yep, you guessed right: there was enough rain to disrupt flight operations and the plane sat there on the tarmac for a hour and the plane took off and landed in Memphis. Due to the weather, not Northwest's fault, I missed my flight to Chattanooga and I had to wait 6 hours in Memphis. The Northwest people didn't know how old I was, I'm 19 now, but I looked 16 or 17 to the staff, so they put me in the minors' supervision room and so I was stuck there from 2 pm to about 8:45 pm at night. Oh yeah, they gave me a discount coupon for 400 dollars as compensation for missing my flight.
Unfortunately, I lost the coupon. I finally got on the plane and landed, finally home. I got home at about 10:45 pm. You know what the ironic thing is? That very day I flew home, it was New Years' Eve! The final thing I'm gonna say about this is that the experience was not bad, in my experience, due to the fact that it was not Northwest's fault. To that effect, I've purchased tickets on Northwest from Chicago to Minneapolis, where I'm going to go after visiting my uncle and aunt for Thanksgiving, and also to fly home, to Chattanooga, from Washington, DC, where I attend college now. Prices from Chicago to Minneapolis are cheap: I bought my ticket back in September and it cost 71 bucks.
From DC to Chattanooga and back via Memphis and Detroit, 303.50 bucks. So, all in all, Northwest Airlines does a hell of a job of providing customer services and relatively cheap prices to people of all abilities. I'm deaf and the airline made my experience go much smoother than I expected. Thanks, Northwest Airlines!