Pep Boys Complaint - Pep Boys = Rip off Boys
CHICAGO, ILLINOIS -- Brought my van in last week because although it was running well it hesitated a few seconds when accelerating. Other then that it was perfect but I wanted it to be corrected.
After 5 days they called and said it was ready. When I went to pick it up it wouldn't start and upon examination I noticed that wires were cut and the starter (which was almost new) had been stolen.
When I complained I was told they were not responsible and that in the small fine print they said they weren't responsible.
Because I need the van for work I said go ahead and replace the starter and I would pay for it. But they said they didn't do work on vehicles with cut wires and I would have to have it towed to another garage to have it repaired.
I'm going to the police tomorrow to complain and also to the Better Business Bureau and finally to small claims court. This is fraud and the worst kind of thievery I've heard of. They should be shut down and fined because they are a bunch of crooks.
Be careful when you want your car fixed---AND NEVER NEVER GO TO PEP BOYS!!!!