Travelocity Complaint - Do Not Use Travelocity
I am not normally one to complain but this has got to be the worst experience I have ever had with a company. I booked airfare in December 2006 for a trip in July 2007 for our family of 4. We are flying from Denver to Hawaii for my sisters wedding mind you. Travelocity overnights the tickets and when I opened the envelope I only received 2 tickets. I call Travelocity right away and they said I would have to repurchase 2 new tickets and pay a lost ticket fee and after my trip they would reimburse me for the charges. I said to the agent first of all I did not loose the tickets, they never came in the mail, he said we will have to investigate this and you can call back a month before your trip and we will reissue your tickets and overnight them to you. I am thinking ok this does not sound good. It all went down hill from here. I called several times a month just to check on the status and every time I was told a different story and not to mention the damn 2-hour or more hold times and you can't understand a word they are saying. I spoke with 3 supervisors who said they would look into it and call me back.
I am sure this is no surprise I never received a call. About 4 days till we depart I call again and the customer service agent says you have to go to the airport and report a lost ticket and buy 2 new tickets. At this point I am so over it, I think I will just go to the airport the day of the trip and see what the airport has to say. I go to the airport the day of our flight and of course this is a three hour process, I have to fill out paper work pay fees and luckily for us the agent helping us says I will not charge you for 2 new tickets just the lost ticket fee. As this process goes along we miss the first part of our trip Denver to Phoenix.
The agent says I will rebook you for the next flight. We get on our flight and get to Phoenix. Travelocity and the agents failed to tell us that we would have to recheck into to every airport we stopped and go through security. We get to Phoenix and are in line for security and they tell us we are too late had to check in 30 minutes before our flight in order to get on the flight. We go back to the ticket counter and she says we have no more flights going to Hawaii today we will have to come back tomorrow, or we can try other airlines and see if they will honor our tickets and let us on any of there flights.
We go to the United airline ticket and get the nicest man, who tells us he will get us on the next flight, but we have to fly to LA. We board the United flight and are finally on our way to Hawaii. Unfortunately the fun does not end here. On our way back home we get to fly ATA please do not use this airline; you have to pay $10 for a blanket and pillow? I have never met any ruder airline attendants in my life. All the flights go well on the way home except our luggage gets lost? I get home and get settled and Travelocity says we need your receipts, bank statements and credit card statement (my first born) in order to give you a refund. I send all the information and have yet to receive any refund.
We are in October of 2007 almost a year from booking this trip and still not resolved. I am in the process of reporting Travelocity to the BBB. My suggestion would be go directly through the airlines.