Cox Communications Inc Complaint - Bill Payment Runaround
TUCSON, ARIZONA -- I am getting the runaround, like you would not believe. A month ago I made a online bill payment using Bank of America Bill pay to Cox Communications Inc. During the payment, the website decided to go down and my payment went through but not before added a additional digit to my payment. The payment now is a 1000+ dollars more than what I wanted to pay. Now the game begins trying to get your money back. Called Cox and they said the bank has to sent a Letter of indemnification. Go to the bank, explain what happen and they send the letter to the Online Sales and Services Support. Now at Cox Communications Inc. a little about their service support, when talking to a representative they do not give their full name. You do not get the same person you talk to before. They do not want to give you to their supervisors. When calling twice on the matter, you have to explain yourself all over again because the new person you are dealing with does not know anything of what was promise before. One department does not know what another department is doing.
I was told from one CSR that they did not have the means to transfer a call to another CSR. They give you all source of apologies but nothing is getting done. I was told that the payment will be sent to me in 10 business days and why it takes that long is beyond me, yet those days go by, no check is received, a new bill is sent and it is payed with the overpayment balance on my account after being told that the check will be in the mail. The level of runaround by the Cox Communications Inc is unbelievable. I mean, I am simply amazed by all the structure of their accounting service. The letter was faxed to Buffalo (Three times now) and I get a call from the Phoenix office and they do not know anything about the situation.
To this day I have still have not received a check for the overpayment. I am getting to the point of just dumping the service and maybe then they will send me a check for my overpayment. So anybody out there who has gone through the same thing and has any suggestions, I would greatly appreciate it. Thanks for the opportunity to express myself.