Budget Rent-A-Car Informative - Slimy rip-off - Car rental
BUFFALO AIRPORT, NEW YORK -- I made my in-terminal car rental reservation about 3 months before the actual traveling date. On that Friday night, we arrived late at the Buffalo airport. Somehow I remembered the wrong auto-rental company and went up to Budget and indicated that I did have a reservation. The agent checked and said she could not find the reservation but she would look somewhere else, then she did not insist no reservation was find. Then I would assume she found it by other means (may be she could not find it by last name but able to find it through the list for that particular day). We were asked to initialed all over the contract, and the agent did not said a word about the terms of the contract or anything else. We checked out on Sunday evening and headed to California for an international flight on Monday.
Before our international departure, then I read the receipt and had a heart attack at the rate-- a $95.00 per day for a weekend day. The total came up to be $239 for less than 2 day for a little Toyota. If the counter agent insisted that no reservation was found then it would raised the flag and I would check with all the other in-terminal car rentals to find my reservation instead of being trapped by Budget.
I called Budget's customer service, the representative was not helpful either and her attitude was like 'haha we got you. great we have a fulsome profit'; and that was not a ridiculous pricing for careless people. With this type of attitude from the Customer service department, I conclude that the company has a policy or mission to hunt people or not in the goal of conducting honest business.
If it were half of the $95 a day, I won't feel so rip-off. A few months ago I picked up a car without reservation at the Houston Hobby airport. The rate was only around $30 per day. I promised that I would not rent a car from Budget again even it means higher price with others.