Geek Squad / Best Buy Complaint - Geek Squad should be Weak Squad
MESA, ARIZONA -- They are expensive, slow to respond and ineffective. We had a laptop for our business that needed optimization, we felt, as it was a little sluggish. They took off Norton, installed their own anti-virus software, and now it barely operates. We asked them to put it back, and they said, sorry, but now you have a Trojan virus and that will be another $300 bucks. Wait a second, you just charged us $250 to damage our computer, and another $300 to fix it?!?!?! What a racket! Same kind of thing when I had a defect at Best Buy I found in the first week of owning a digital camera and buying the 4 year service guarantee. They held my camera hostage for 6 weeks before repairing a manufacturing defect. They suggested I buy another one, and return it when mine came out of repair. With their return policy? No way!
They said if I didn't buy the service contract, then I could have had it replaced...How messed up is that?...How messed up is this company? I try to avoid them at all costs...Apparently my business partner felt he should go through Geek Squad because they'd be easy, convenient and reliable. HAH! Please don't let other people make the same mistake.
It is true that both of these problems came out of their Mesa, AZ store, but everyone I've spoken with seemed to be reading out of the same play book.