Z Gallerie Complaint - Infuriating!!! - Dining Room Table
DECATUR, GEORGIA -- I was not surprised to read the other negative reviews. I just ended a very frustrating and horribly dissatisfying endeavor with Z Gallerie. We ordered a dining room table from Z Gallerie back in June. We had searched far and wide for a table just like this one. So we were very happy when we finally found it. I had shopped at Z Gallerie before, however this was my first major purchase (and definitely my last). When the table arrived 8 weeks later, their "white glove" service consisted of two guy who couldn't even read the direction and didn't have the appropriate tools to put the table together. Two hours later the table is together, but it is clear there is a problem. The leaf does not seem to fit the table. The claps do not match up and it is warped. When my husband arrives home he realizes that the top does not appear to be secure. We call the customer service line who schedules a "warranty" visit for 2 weeks later. The warranty guy determines that the screws on the base has been stripped. He assures us that he will file for a new table to be ordered. Two more weeks pass and no word from the company. I call to find out that the warranty guy has only ordered a new base.
I have to argue with the customer service woman and ask her to look at the pictures taken to prove there is also a problem with the leaf. She finally orders an entirely new table. But the table is on back order and we have to wait. I am finally notified that the new table has arrived and I take the day off work. Table #2 arrived without a complete set of hardware for assembly. I send back table number #2 given that a table in pieces on my floor is no good to me. They quickly reschedule delivery of a new table the following week. I again take time off work, only to find out that they have sent table #2 back out with a "replacement" set of parts.
Upon inspection table #2 is damaged. So, again I refuse to accept this product. Another month passes and after repeated phone calls to customer service, I finally receive a call that delivery will be made. So now we are on table #3. Upon inspection there is a crack all of the way down the middle of the table. The delivery men ask if they can look at my current table. They then discover that table #1 was put together incorrectly, so the base was fine all along. The delivery guy suggests that I keep table #1 because it is the "best" he has seen for that model. Given that I designed an entire dining room around this table I decide to keep the table even though the leaf is a problem.
I am pretty upset though because now I have paid $1600 for a defective table. I call customer service again to be informed that I couldn't get another table even if I wanted one. Apparently, I had exhausted all of my tries, even though they were sending out defective products. They were willing to compensate me for my troubles. I had heard this line 3 time in the past without seeing anything. The woman promised a gift card for a set amount and assures me she will fedex it out that day. I was busy traveling and a month later, I realize we never received the card. I call to find out the status and informed that the woman helping me is no longer with the company.
I am then informed that not only did she never submit the order for the gift card she lied about the amount. Now, they are only willing to give me 15% of my purchase price. I assured the woman that although that was nice, they had lost a customer forever and their 15% would never make up for the time I lost waiting for 4 separate deliveries, not to mentions the hours I spent on the phone with customer service.
Her reply was "that's nice." and she hung up the phone. So obviously Z Gallerie is only interested in taking your money and not providing service or quality product. Stay away!