San Leandro Honda Complaint - Dishonest Dealership - San Leandro Honda
SAN LEANDRO, CALIFORNIA -- In search of a new car I stumbled upon this rather large Honda dealership 85 miles from home in San Leandro, CA - San Leandro Honda. Spoke with an internet dealer named Juan who seemed like a nice guy at the time. He notified me that he always tried to make an honest deal. I ended up buying the car (2006 Lexus IS250 19k mi) from them - the car has some real problems already. I was excited to get the car so when he told me that the noise from the transmission was nothing, I of course, believed him and was assured that the warranty would cover any problems. Now I have a $30k car with a messed up transmission that rattles horribly loud in the first two gears.
I was also sold an $1,800 extended warranty for 7years/75,000 miles under the guise that my Lexus warranty was for 4year/50,000 on my powertrain only to find out from my Lexus dealership that my powertain is covered for 7years/70,000 miles - as well, my big issue at the time was the powertrain as it is the most costly to service and repair. I notified Juan of the issue and was never given an answer and had to e-mail him more than once about the topic. He did uphold our agreement to set-up the appointment to buff out some small scratches on the car - of course he made the appointment for a weekday during normal work hours - he knows exactly what I do and where I work - my hours were an issue even when I had to come buy the car.
I don't know how much these sales people make but they know how much I do. I work hard for my money and I am trying to get something nice for my kid and my wife and we should have gone with someone that showed some interest in us instead of every little penny and using directly false claims to sell a vehicle that would be worth more if they attempted to repair it themselves - it would save a reputation. Upon purchasing the car they ran our credit and told us it was part of the Patriot Act. Of course, I didn't know they were going to try to finance me through their own groups (I had my own pre-approved loan). I was brought in to the finance person Tina.
She was nice but acted in the same way as Juan, like their only concern is to juice every penny from you in order to make themselves seem like they are the best amongst their peers and to please their hungry ever-judging omniscient but never seen bosses. NOW, this is probably the most important part of the purchase - As to what was not written, I agreed to let them try to finance me for a lower rate and told her that if it was approved I would buy the extended warranty and the GAAP insurance through San Leandro Honda.
So, I drove the car home that night under the agreement which included the warranty and GAAP and the next day Tina called me and told me she couldn't get the lower rate. I specifically told her that that was a deal breaker and she raised her voice and told me that I had to fill out my pre-approved loan for the amount including the GAAP insurance and warranty. Totally different person - did not acknowledge me when I brought up the verbal negotiation. I was not sure if I had rights in this situation because I already had the car so I really didn't know what to do BUT I protested to her but with no avail. It also turns out she ran my credit through more than the 3 banks she had mentioned when talking me into financing through them.
I walked in that dealership thinking that I was dealing with an honest group of people but was sadly mistaken and lied to and forced to spend money on something in which I never received full disclosure. As well, the contract I signed does not match the loan interest rate I received. I have spoken to a lawyer and I have a case here. It may be better handled in small claims as in small claims my account of the facts my finace's account of the facts will be heard for the kind of claim I am making. I am doing this in an attempt to resolve this with someone at the dealership and protect future buyers and innocent families. I know that the car is mine and it is my problem but I don't believe that I should have to keep the warranty or the GAAP insurance as they were sold under heavy misinformation and too many verbal agreements - I signed the contract but under the interest rate they tried to give me - not my pre-approved interest rate and not under our verbal agreement.
The hardest part of all of this was that my kid and his mom suffer from my mistakes and someone else's lack of sincerity.