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San Leandro Honda Complaint - Dishonest Dealership - San Leandro Honda

Review by katoshah on 2007-11-02
SAN LEANDRO, CALIFORNIA -- In search of a new car I stumbled upon this rather large Honda dealership 85 miles from home in San Leandro, CA - San Leandro Honda. Spoke with an internet dealer named Juan who seemed like a nice guy at the time. He notified me that he always tried to make an honest deal. I ended up buying the car (2006 Lexus IS250 19k mi) from them - the car has some real problems already. I was excited to get the car so when he told me that the noise from the transmission was nothing, I of course, believed him and was assured that the warranty would cover any problems. Now I have a $30k car with a messed up transmission that rattles horribly loud in the first two gears.

I was also sold an $1,800 extended warranty for 7years/75,000 miles under the guise that my Lexus warranty was for 4year/50,000 on my powertrain only to find out from my Lexus dealership that my powertain is covered for 7years/70,000 miles - as well, my big issue at the time was the powertrain as it is the most costly to service and repair. I notified Juan of the issue and was never given an answer and had to e-mail him more than once about the topic. He did uphold our agreement to set-up the appointment to buff out some small scratches on the car - of course he made the appointment for a weekday during normal work hours - he knows exactly what I do and where I work - my hours were an issue even when I had to come buy the car.

I don't know how much these sales people make but they know how much I do. I work hard for my money and I am trying to get something nice for my kid and my wife and we should have gone with someone that showed some interest in us instead of every little penny and using directly false claims to sell a vehicle that would be worth more if they attempted to repair it themselves - it would save a reputation. Upon purchasing the car they ran our credit and told us it was part of the Patriot Act. Of course, I didn't know they were going to try to finance me through their own groups (I had my own pre-approved loan). I was brought in to the finance person Tina.

She was nice but acted in the same way as Juan, like their only concern is to juice every penny from you in order to make themselves seem like they are the best amongst their peers and to please their hungry ever-judging omniscient but never seen bosses. NOW, this is probably the most important part of the purchase - As to what was not written, I agreed to let them try to finance me for a lower rate and told her that if it was approved I would buy the extended warranty and the GAAP insurance through San Leandro Honda.

So, I drove the car home that night under the agreement which included the warranty and GAAP and the next day Tina called me and told me she couldn't get the lower rate. I specifically told her that that was a deal breaker and she raised her voice and told me that I had to fill out my pre-approved loan for the amount including the GAAP insurance and warranty. Totally different person - did not acknowledge me when I brought up the verbal negotiation. I was not sure if I had rights in this situation because I already had the car so I really didn't know what to do BUT I protested to her but with no avail. It also turns out she ran my credit through more than the 3 banks she had mentioned when talking me into financing through them.

I walked in that dealership thinking that I was dealing with an honest group of people but was sadly mistaken and lied to and forced to spend money on something in which I never received full disclosure. As well, the contract I signed does not match the loan interest rate I received. I have spoken to a lawyer and I have a case here. It may be better handled in small claims as in small claims my account of the facts my finace's account of the facts will be heard for the kind of claim I am making. I am doing this in an attempt to resolve this with someone at the dealership and protect future buyers and innocent families. I know that the car is mine and it is my problem but I don't believe that I should have to keep the warranty or the GAAP insurance as they were sold under heavy misinformation and too many verbal agreements - I signed the contract but under the interest rate they tried to give me - not my pre-approved interest rate and not under our verbal agreement.

The hardest part of all of this was that my kid and his mom suffer from my mistakes and someone else's lack of sincerity.
Comments:39 Replies - Latest reply on 2007-11-03
Posted by Anonymous on 2007-11-02:
Ouch. A 30K used 2006 Lexus with 18K miles. Did you know that a brand new 2008 Lexus IS 250 MSRP is around $30,455 - $34,085?

http://autos.yahoo.com/lexus_is_250/

You could get a brand new Toyota for lot less than that. You did know Lexus is Toyota, right?

This is also why I only purchase new cars (I have 2 BMW sedans). Everything is cover under warranty (even brake pads/calipers). That is a good thing because I drive my BMW hard. I take my M3 to the track on weekends.
Posted by MRM on 2007-11-02:
Check out HappyJoyBear's hooptee on his personal blog.
Posted by Anonymous on 2007-11-02:
Thank you for the info about this dealer. Next time look at a nice "American" Ford Truck. Have never had a problem with mine. Buy American and keep American workers employeed. (VH)
Posted by Anonymous on 2007-11-02:
Buy American is a skew marketing campaign by the big 3 US auto makers. The reality is that Am. auto makers have been laying off US workers and closing down auto plants for years. These foreign auto makers are investing in America and building new local auto plants. They are creating job opportunities for American workers and saving small towns USA.

Here is an interesting article from CNN yesterday about this topic.

Foreign automakers drive makeover of Smalltown USA
http://www.cnn.com/2007/US/11/01/auto.main/index.html
Posted by Anonymous on 2007-11-02:
BUY AMERICAN!

Foreign auto makers send the profits back home, keep American workers working and our American dollars home not in some foreign bank account. Ford has less recalls than Toyota this year.

BUY AMERICAN!

BUY AMERICAN!
Posted by Anonymous on 2007-11-02:
BMW = (B)reak (M)y (W)allet

Ford tune up: $129.00
BMW tune up: $535.00
Posted by Anonymous on 2007-11-02:
Did you know Detroit has one of the highest unemployment and poverty rate in the nation?

So where do American Auto makers send their profit? Not us.
The profits go to the CEO’s pocket and stock holders.

You can own foreign auto stocks and make you happy/profitable. I do.

Here is the stock symbol for Toyota is “TYO” and Honda is “HMC” under NYSE.

“Buy American” is a desperate marketing tactic. Do not but us because we make a reliable and fuel-efficient car. Buy us because we promise not to fire anyone (esp. the incompetent management team).
Posted by Anonymous on 2007-11-02:
Did you hear me complaining about service cost with my BMW? If I cannot afford it, I would not buy them.
You are wrong the service charges too.

BMW TYPE I checkup = $900 and TYPE II = $1600 (M3).

I race the M3 with high performance (Z) tires causes $3500 (a set). I replace them twice a year.

I also put $10,000+ so far into my M3 ($60,000)with after-market upgrades.

Ford Acronyms:
First On Recall Day
Fix Or Repair Daily
Found on road dead
Posted by Anonymous on 2007-11-02:
BUY AMERICAN! Keep American's working!

Our American dollar is in the toilet because ignorant shoppers are sending our dollars overseas. Buy American and keep our American workers working and our dollars in our pockets not foerign banks. To he11 with foreign auto makers and places like Wal-Mart that buy lead tainted crap overseas. Read the label, if it's not made in America try to find a similar product that is! It's not easy anymore as corporate America has wh0red itself out in the name of greed.
Posted by Anonymous on 2007-11-02:
Beg to differ, I am not wrong, BMW tune up: $535.00, 3 Series, local BMW dealers service price list.
Posted by Anonymous on 2007-11-02:
Welcome to the capitalist (free-market) system.

Profit = Greed.
Greed = Profit.

You are not suggesting we switch over to a socialist system, do you?

Did not work well for U.S.S.R during the cold war or North Korea.
Posted by Anonymous on 2007-11-02:
Well, my 330i is still under warranty and no worry until 2010.

Again, if I cannot afford it, I will not own BMW cars.

I noticed that you are complaining about the cost of BMW and not the reliability. Interesting…
Posted by Anonymous on 2007-11-02:
Most American's can not afford an expensive fancy BMW because they are trying to feed their families and pay the rent. Why? Because America is being sold off a piece at a time and the new owners are sending our jobs offshore. Free enterprise built this great country, the capitalist's have now forsaken the American worker in the name of greed. American's need to wake up and see what we are doing to ourselves and put a stop to it.
Posted by Anonymous on 2007-11-02:
We had a BMW 528i, (helped out a family member that was having $$ issues) we could hardley wait to get rid of it as it was always in the shop, $300 for a wiper arm, $900 for a ABS brake part, the list went on and on. Replaced it with a nice American car that has never had a major repair issue.
Posted by Anonymous on 2007-11-02:
What are you talking about?

I told him to get a Toyota.

Honda and Toyota are cheap. Some are cheaper than similar class Am. cars.

I prefer driving my car then taking my car to service shop.

When Am. auto makers can make a better car, I will buy one (e.g. Z06 vette).

Until them I will stay with German sports cars (BMW & Porsche).
Posted by Anonymous on 2007-11-02:
I had to admit the 5-series have many minor repair issues. This is why I stay away from the 5-series. $300 for a wiper arm seems high to me. Unless it is a M5 (5-series Motorsports) parts. I had to replace brake parts often for my M3 because I race it. It is not because of reliability.
Posted by Anonymous on 2007-11-02:
Toyota is made in America!
Posted by Anonymous on 2007-11-02:
So is Honda and BMW has a plant in Spartanburg, South Carolina.

They hire AM. workers (line +management teams) and pay local/state taxes and sponsor local community events.
Posted by Anonymous on 2007-11-02:
Very good point and true one too Super, now why aren't you commenting on the "whites are all racsit"? And that goes for all of you!
http://www.my3cents.com/showTopic.cgi?id=6566&type=Z

"Most American's can not afford an expensive fancy BMW because they are trying to feed their families and pay the rent. Why? Because America is being sold off a piece at a time and the new owners are sending our jobs offshore. Free enterprise built this great country, the capitalist's have now forsaken the American worker in the name of greed. American's need to wake up and see what we are doing to ourselves and put a stop to it."
Posted by Anonymous on 2007-11-02:
CR Good Bets have performed well in CR's road tests and have had several years of better-than-average reliability. Bad Bets performed much worse than average.


Good bets: Acura, Buick Regal, Chevrolet Venture, Chevrolet Prizm, Chrysler Town & Country.

Bad bets: BMW 7 Series, BMW 5 Series, Infiniti QX56, Jaguar S-Type, Jaguar X-Type.
Posted by Anonymous on 2007-11-02:
The AM auto makers are the worst. They preach “buy American”, yet they build plants in China and hire local Chinese workers. These jobs should be perform by Am. workers, but they are not.

They only care about the bottom-line. Profit for their CEO and stockholders.
Posted by Anonymous on 2007-11-02:
Well I am not a rich man so I buy Toyota's and they are a good bet and made in America by American workers!
Posted by Anonymous on 2007-11-02:
Lid's, I was one of the first to post on your post, memory problems there my friend?

Toyota, Honda and BMW may have plants in the USA. So? They send every dollar of profits back to Asia and Europe. We need America to become a country of producers again, not beggers taking any low paying job the foreign corporations decide not to offshore.
Posted by Anonymous on 2007-11-02:
It is interesting that I do not see FORD on your good bets list. Mr. FORD man.

I also noticed that your bad bets list includes 2 Jaguars. Hmmm. Who own Jaguar again?
Posted by Anonymous on 2007-11-02:
Super, yes you were now go back and post on what the subject was really about!

Jaguars -- SUCK!
Posted by Anonymous on 2007-11-02:
And don't tell me you didn't get my email?
Posted by Anonymous on 2007-11-02:
I love my Ford truck. Best auto I have ever owned. All it has ever asked me for were a set of brakes and oil changes.
Posted by Anonymous on 2007-11-02:
Thanks Lidman. That was my point. I was not advocating BMW to the general masses. Toyota and Honda are good choices for many Americans who want a reliable and fuel efficient car without breaking the bank. They also are supporting companies that invest in the local economy and provide good paying jobs for American workers.
Posted by Anonymous on 2007-11-02:
Lid's, will check it now. Told you I don't check that account to often anymore, keep reminding me. Thanks.
Posted by Anonymous on 2007-11-02:
I do agree that FORD makes good trucks. Cars are a diff. issue.
Posted by Anonymous on 2007-11-02:
Happy did you get my message on your blog?
Posted by Anonymous on 2007-11-02:
A good company reinvests its profit into its infrastructures, its workers and local communities. If you read the CNN URL in my earlier comments, it looks it they did.
Posted by Anonymous on 2007-11-02:
reading it now. interesting...
Posted by Anonymous on 2007-11-02:
Im not a fan of BMW etc.I am a fan of my Toyota,and Honda.All Ive ever owned are Toyotas,and they have been excellent.
I was actually looking into a new truck(Chevy Silverado)this may be my first American truck.
Posted by Anonymous on 2007-11-02:
Superbowl. It does not look like you/me can change the other person’s point-of-view. Let us agree to disagree. OK?
Posted by Anonymous on 2007-11-02:
Agreed, I will admit the BMW was a lot of fun to drive, it handled great.

Lid's, I answered your email.
Posted by Anonymous on 2007-11-03:
LMAO, you guy's crack me up
Posted by katoshah on 2007-11-03:
I hope my experience will help any of you that will be buying a ca soon. Never get soooo excited about a dream car that you forget about thinking twice and if they make agreements - get it in writing. Always buy it new - and always service it where you bought it. Get it close to home. Here's a good story - Go to Salinas Toyota - that's where I bought my 2007 Camry. Ask for Nick of Lizzy - they're honest and sincere. That's probably the reason I was naive when going to these guys at San Leandro Honda. These guys at San Leandro are snakes and they don't care if you have a family or what. They only care about their sales stats. I really urge people to find somewhere else to go - find your car with people that are sincere and will answer questions directly and honestly.
Posted by *Brenda* on 2007-11-03:
Happy... you jump at any chance to point out you have a BMW huh? No one likes a bragger.

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