Carnival Cruise Line Complaint - Bad Service
ITALY -- To whom it may concern.
On July 24th 2007 - August 5th 2007 (not sure on exact date) a friend of mine and myself booked a cruise via internet through vacations to go to cruise aboard the Carnival Freedom.
First of all there seemed to be a problem with our credit cards,which ended up them debiting my credit card with 2 cruises and Valeries with one. They insisted nothing could be done from there side about the matter.I solved the problem when i returned home from the cruise requesting that the bank reverse the debit which eventually was sorted out through Valerie being credited and me having two on my account and getting the monies from her.
The day we arrived at the ship we stood in the queue for 30 minutes,being informed that they didn't have a cabin for us and please have a seat until they come back to us. The wait ended up being about 2 hours. In between they we kind enough to offer us water. We inquired at least 4 times from different people as to what was happening,there answer being "they were waiting to hear from Miami"
Eventually with 30 minutes to go before the ship set sail,we frantically asked that they contact my daughter who worked in the spa to see if she could organize to get us on the ship and then sort the problem out. With that they reported that a cabin had been found and we could embark the vessel. We were beside ourselves, believing that we would have to fly back to south Africa. My daughter was beside herself as well realizing that security reported that we were not on the ship and trying everything in her power to do something from her side.
Anyway, being the last passengers to embark we were very relieved to get to our cabin.
The cabin was small but we were not complaining.That night we did not sleep well as the creaking in the paneling was so loud. Returning from breakfast the next morning we realized that the beds weren't made and we had missed the announcements as we were in an alcove.
We inquired about the beds and were informed that our cabin does not get cleaned as it is a crew cabin, which we were shocked at as we paid full price for the cruise. We complained at the desk and were told that the beds would be seen to.We asked if it were possible to be moved to another cabin and were told there were none available as the ship was overbooked. We continued to return to the desk to voice our dissatisfaction but the pursers were adamant and often rude. My daughter complained bitterly of our treatment and the spa manager being absolutely appalled took up the case which really wasn't her responsibility. After much ado she informed us that we were going to be moved to a cabin with a balcony, which was actually a special needs cabin.
We were very pleased, so we packed up once again and moved our luggage. The cabin was lovely and we were satisfied with it, except the bathroom flooded and seeped into the cabin, but it was all cleaned up satisfactorily. From here on the cruise went well and the service was great.What started out as a near disaster ended off well. I wanted to bring this to your attention to prevent this from happening in the future again to other passengers.
I eagerly await your response to the above and would like to be informed of the outcome of this investigation.Considering we were full price paying passengers traveling in peak season at exorbitant prices,i was very disappointed. I am also aware that this is not the reputation that Carnival carries.