WireCom Inc Complaint - Professionals install TV; weeks later is falls to floor

Review by troopavcl on 2007-11-02
FALLS CHURCH, VIRGINIA -- This is a great website and opportunity to expose companies who do not honor any type of professional code of business ethics. I purchased a $2,000 46' Hitachi Plasma TV for my living room back in June of this year. After much research, I found a company on-line, I believed could mount it on my living room wall. Derek Hall, owner of WIRECOMINC.COM came with two of his co-workers to install the TV. I paid $400.00 to have it mounted on the wall and at first it looked like a good job had been performed. So much, that he took pictures for his web-site. On August 9th, 2007, I was watching TV and without any notice, my TV fell off the wall, crashed and exploded sending shards of glass all over the floor and lastly flinging the wall plate across the room. I sat there in total disbelief, shock then anger as I could not believe my hard-earned investment was laying on the floor. As I began to investigate, I find out Derek Hall, a self proclaimed professional, used small screws and didn't anchor the TV mounting bracket into the wall studs. Hence, he knew and wasn't surprised when I called him, that my TV had fallen and crashed to the floor.

Of course, I called him immediately and he said, he has insurance, but failed to return any phone calls or show up for our scheduled meeting. As a result, any consumers in the Maryland, Washington D.C. Northern Virginia area should be aware and advised to not do business with this company.

For a review of the photos, go to the following link:

Owner: Derek Hall
8611 Dangerfield Road
Clinton, Maryland 20735
Comments:6 Replies - Latest reply on 2007-11-02
Posted by FoggyOne on 2007-11-02:
Go to small claims court. If they find for you then good. But the guy still won't pay. A friend of mine did this when a towing company refused to pay for repairs to his car when they damaged it. With the court documents he got a sheriff's deputy - he and the deputy went to the place of business - the deputy showed the owner the papers and then opened the cash drawer and took out the money that was due my friend.

To me, this is too much money to ignore. Of course, check your county or city on how to proceed with the small claims action. If it weren't so serious it would almost be funny. Good luck.
Posted by shawnp80 on 2007-11-02:
Thats sucks. I hope everything works out for you.
Posted by Anonymous on 2007-11-02:
Foggy is right, you will probably need a sheriff, but you are allowed to add his fee to what they owe you. I also had to do this once to an auto repair place, and it turned out pretty funny. The businnes originally belonged to the guy's father, and the corporation papers had his father's and his mother's names on them. The sheriff told the guy what he wanted, the guy gave him lip, so the sheriff went to his house and told his 80-odd year old mother he was there to arrest her. The clown paid up REAL quick.
Posted by jktshff1 on 2007-11-02:
Good posts all.
Posted by Anonymous on 2007-11-02:
Just looked at the pic's, it is clear that they used cheap plastic anchors when 4" lag bolts should have been used. We have a 50" plasma on our wall that was attached with four 4" lag bolts right into the studs. The house will fall down before the plasma comes off the wall. WireCom did a terrible job and needs to be held responsible for their shoddy work. Agree that a small claims summons should be in their future. (VH)
Posted by Slimjim on 2007-11-02:
Unless only going for partial restitution, I think the TV replacement value plus the paid labor compensation figures are above small claims court limits. No big deal though. Get an attorney and sue in your county civil court, including attorney's fees of course. Write him a certified letter of your intent first. He may push that insurance claim through after all when facing the prospect of lawyer fees (on both sides) and court costs added on.

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