Philips Electronics North America Corp. Complaint - Warranty ripoff - Rear projection tv
LAKE ZURICH, ILLINOIS -- I had a 55 in Philips rear projection TV that needed repair and was covered under a service contract with Philips.I called them and they gave me the name of a contractor to call to fix the set. These guys said the blue tube had contaminated fluid and the fluid needed to be changed. They said they would order the fluid and call me when it came in. 3 weeks later I had to call them. They came out and replaced the fluid in the tube. 2 days later the set acted up again so I called Philips and asked for another contractor to come out. Rex TV in Illinois came out and their service man found the problem right away. The previous clowns never sealed the blue tube properly and fluid leaked out and all over the control boards and shorted out the TV. He said he would order the parts and give me a call. Philips decided that the cost of the boards was not worth fixing the TV and gave me a new TV which I am happy with. The problem comes in with the warranty. I paid 1158.00 for a three year warranty on the old set. The effective date of the new warranty was September 10th, 2007.
The TV was ruined by the previous service contractors before sept 10 and should have been covered under the old service contract but just because I reported the problem on September 10th. Philips says the TV was covered under the new contract and refused to refund my 1158.00. So I am out the money.
So in reality Philips gave me a new TV as they say at no charge to me but they kept my $1158.00 so I paid for the set my self which I think is a rip off.