DirecTV Inc Complaint - Customer Service at Direct TV
STATEN ISLAND, NEW YORK -- Hopefully people will read this and never use Direct TV. I signed up for Direct TV and have nothing but problems. When I signed up I was told that I would get a certain package which included movie channels (which I specifically asked for) for the price of $44.99. I was never told that this package would then go up to $49.99. When they set up the product I did not get the movie channels because that was not included in this package. When I called to complain I spoke to a supervisor that said that he can give me the movie channels for 4 months but then I would have to pay more after that. I informed him that I wanted the packed I have (no movie channels) for $44.99 Because I was never told that it would go up he agreed. I called now to complain because I had a charge of my credit card (which I never agreed to) for the equipment. Low and behold the supervisor I spoke to tells me that my package is only $44.99 For 4 months and then goes to $49.99.
Confusing right???? Me to. Anyway long story short they don't know anything about their products and I would hope that no one would sign up with them. They are a ripoff!!!!!!!!!!!!!!!!!!!!