Tracfone Complaint - Bad, Bad Service
FLORIDA -- This all started when I let my minutes run out on my Nokia phone, so I bought a new 60 min card for 20.00. When trying to redeem these minutes, my phone would not take it, so my wife called Tracfone and explained the situation to them, she was told that this Nokia phone which I have been using for the past couple years without any problems, suddenly was not compatible to our area code. So this person said that they would send a new free phone, so we agreed to this and she also told my wife that we would not lose the minutes already on the phone. So, a few days go by and I receive the Motorola phone in a box that stated "Reconditioned, guaranteed for one year". So, try to activate the phone and install the minutes, no luck. Call Tracfone again, my wife spoke to someone called Napoleon, and he tried to have us install several codes without any luck, the phone would not take the codes, it just said denied, so after an hour on the phone with someone who could hardly understand you or you him, he finally said that the phone was defective, but they would send out another phone in 5 to 10 days.
Well, we are past the 10 days, so my wife calls again, and no one seems to know what she is talking about when all she wanted to know was when our new phone would come. There did not seem to be any record of any conversation that she had with Napoleon. They wanted her to go through all of this again, and she did get upset with this lady and said that she had just done this and was not going to do it again. During this conversation, this woman was impossible to understand, and my wife would hear herself echoing every time she would say something. It was very strange.
The next step was emailing, which I did, customer service. Three times, and each time I was told to call and speak to one of the customer representatives, and of course, I said, why? You don't get anywhere with anyone that you cannot understand. All they wanted to do was have me call again and I just wanted to know where the phone was that was supposed to be sent to me. Anyhow, after a couple of e mails, they must have blocked me because, the mail came back, undeliverable. These people are an injustice. I do not even have a phone now, and my phone was working perfectly well before all this mess. This company is a joke, and they are getting away with this and it is so wrong.
Something does need to be done and I have contacted the BBB. No phone, lost minutes, and they will not reactivate my old phone either, can you believe this? Anyhow this is my story, and I am mad.