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Cricket Complaint - Problems With Cricket Phones And Customer Service People - Cricket Phones And Plans
Cricket Phones And Plans - Complaint
MONROEVILLE, PENNSYLVANIA -- I went to cricket on 8-25-07 to purchase a phone for my 13 year old son for emergency purposes. We decided to purchase a refurbished phone with a 90 day warranty. My son came home from school 2 days after the phone was purchased and said the phone quit working, I then took the phone to cricket, they charged me $10. to replace the phone and gave me the same phone, I then asked if anything is wrong with the phone because I did not want to bring it back again. They stated no it was a fluke. Not even two weeks later, I went back to cricket the display of the phone was unreadable, they blamed me for the problem said I must have gotten the phone wet and would do nothing for me. I have a phone that was not even a month old, that they will not replace and will not fix. I have tried everything and can't get anywhere. I wasted money on a phone for my sons safety and had it for one month. I cannot afford to keep purchasing phones that are garbage. Before this began, my husband and I both bought cricket phones, during the same time as my sons problem with his phone, my husband said his phone was not holding a charge, the phones we had purchased were not refurbished. They suggested I go buy a new battery at the battery store across the parking lot.
I explained that the phone should be under a warranty and had insurance, they stated that because I was late on paying a bill, which keep in mind cricket is pay as you go service, they cancelled the insurance and the warranty without my knowledge even though my first couple bills I paid for the insurance $4.99 extra a month. They would do nothing for me in this instance either. I then had yet another problem where I had paid for the bill already and could not use the phone, since it was not working properly I asked to have my money refunded and turn the phone off since it is pointless to keep a broken phone on, they stated I can buy a new phone which I refuse to do or put my phone on vacation status until I can find someone who has a used phone I can purchase and use that on this account.
I am infuriated and can do nothing to resolve these problems. My suggestion if you want unlimited calling and think cricket is the way to go, think again!
I explained that the phone should be under a warranty and had insurance, they stated that because I was late on paying a bill, which keep in mind cricket is pay as you go service, they cancelled the insurance and the warranty without my knowledge even though my first couple bills I paid for the insurance $4.99 extra a month. They would do nothing for me in this instance either. I then had yet another problem where I had paid for the bill already and could not use the phone, since it was not working properly I asked to have my money refunded and turn the phone off since it is pointless to keep a broken phone on, they stated I can buy a new phone which I refuse to do or put my phone on vacation status until I can find someone who has a used phone I can purchase and use that on this account.
I am infuriated and can do nothing to resolve these problems. My suggestion if you want unlimited calling and think cricket is the way to go, think again!
Comments:
Posted by killerklown on 2007-11-04:
Stop getting your phones wet.
Posted by Anonymous on 2007-11-04:
What Killer said!
Posted by whiskers on 2007-11-04:
The phone didn't get wet! The point is the phone was refurbished and sold as is. I do not believe we did anything to the phone, we purchased it that way.
Posted by killerklown on 2007-11-04:
Well, if it's sold "as is", you bought it "as is" and really have no complaint.
Posted by Skye on 2007-11-04:
Did they replace the first phone with the same phone?? That's how I read this complaint.
You say you have a warranty, well then go back until you get a phone that works.
I don't know why you just didn't purchase a new phone to begin with with. This refurbished business is going to get costly.
The cheap always comes out expensive.
You say you have a warranty, well then go back until you get a phone that works.
I don't know why you just didn't purchase a new phone to begin with with. This refurbished business is going to get costly.
The cheap always comes out expensive.
Posted by whiskers on 2007-11-04:
They did give us a diferent phone the second same type of phone though. The warranty we no longer have on any of the phones even though we bought two out of the three new. I really don't understand their reason for that.
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