Fry's Complaint - Free subscription for Good Housekeeping
MESA, ARIZONA -- During the month of October for cancer awarness if you purchased from many articles a total of at least $23.00 dollars you were offered a free subscription of " Good Housekeeping". The coupon was on the back of the receipt & this of course was then filled out & sent to the proper channel. However, I discovered I didn't have the coupon on the back of my receipt & called the store to see what could be done about this. They had me call ( Kroger) & the gentlemen I was to contact was on vacation so they gave me the name of [removed] I left her a message & several days passed with no reply. Called once again filled her in on her the problem, once again no reply.
I then got a hold of Daniel who worked very well for me. I gave him the info along with the receipt #, date & the purchases I needed. Few days went by & he said all was finally ok, he contacted the proper dept for the coupon to be sent.
This was on Oct 23. I needed the coupon by Oct 30 to send off for the magazine. As of today November 4, I have received nothing.
It must be nice to work for a company, get paid & not do a very good job !!! Maybe I could join that dept? The mail might be slow, but give me a break. Your Customer service in the end sucks !!!