Sprint PCS Complaint - Customer Service
FLORIDA -- Let's see, where should I begin?
Sprint PCS Customer Service STINKS! There is definitely room for a lot of improvement.
I have been a customer of Sprint PCS for quite a few years (over 6) and really had not had any problems with them until I decided to add a 3rd line to my existing account. Of course I was unaware that my plan had become obsolete, which of course Sprint did not bother to communicate to their customers. Needless to say when this was realized by the CSR, everything went down hill from there.
First of all I was on the phone a total of 2 hrs (10 p.m. - 12 a.m.)and then another 3 1/2 hrs (9 a.m. - 12:30 p.m.)the following day, which led to nothing! I was placed on hold, transferred from one department to another and course hung up on a few times and the best one yet, promised a call back after the issue was resolved. The people I spoke with had no clue what needed to be done to add the additional line to my plan (there is no work-around procedure in place for obsolete plans). There isn't a work-around procedure because this is the company's ploy to get more money out of their existing customers, by introducing them to new plan options, which would require another 2 yr contract and more money per month.
After speaking to over a dozen people during my 5 hr ordeal, the best solution that was offered to me is signing up for a new plan. Wow! I was literally flabbergasted. I just could not believe what I had to go through just to add a 3rd line to my EXISTING ACCOUNT!
I don't have a problem with companies changing plans; however, you owe it to your customers to keep them abreast of changes that could impact their services.
A word of advise to Sprint...
If you are going to outsource, please outsource to qualified people. For the most part, you get what you pay for. Cheap labor is not always best for a company and Sprint is a prime example of that.
I will definitely change my cell phone service provider after my contract is up. Nobody should be subject to service in this manner by any company... It is unacceptable!