Burlilngton Coat Factory Informative - Returns
KANSAS CITY, KANSAS -- I went online and bought a coat. When it arrived it wasn't' the size I wanted, not a big deal I'll go to the store in person and exchange it ... I was wrong. They don't do exchanges only refunds. They were so confused that I had bought it online, in the end they gave me a store gift card. They didn't have what I wanted in the store so I went home to use the gift card online. They don't accept their own gift cards online as a method of payment!!! How crazy is that. So I go through being on the phone with at least 3 customer service people who don't know what to do with me and one was just down right rude!
I had to pay extra shipping, I'm waiting for my coat to arrive. I'm sure there will be more problems, I really don't even want the coat anymore!