Sears Complaint - If You Don't Buy The Extended Warranty, You Might As Well Buy Another Appliance
In April 2006, we purchased 3 Kenmore Appliances (dishwasher, refrigerator & stove) - moved into our house in May. End of May 2007, seal breaks on dishwasher motor, no extended warranty, have to pay for labor but not parts. Send letter to CEO of Retail, Mr. Lewis - no response. Fast forward to October 2007, the door completely falls off the refrigerator after a couple of weeks of a "rubbing" sound. Technician comes out & advises can't repair door - need a new one for over $900 - he can't explain what happened - has never seen it before. Called Sears Customer Service & their "One Source Division" - all useless - on hold FOREVER - probably because of so many complaints. Because no extended warranties purchased, they treat you like dirt. Trying to explain I purposely went to Sears & bought Kenmore because of past purchases - product reliability etc - shouldn't need an extended warranty.
They don't care. They checked my records and saw we have purchased 13 appliances over the years but still doesn't matter. I will never shop at their stores again and will tell EVERYONE I know about this. They have no idea how to treat a customer nor do they care to learn. I sent an e-mail requesting contact information for the Consumer Finance Manager of the department needed but they have not responded.