HSBC Credit Card Complaint - Do Not Use HSBC Credit Card
I am a HSBC credit card user. Within 2 years with the credit card, I have to call around 5 times to ask for financial charges reverse and late charge reverse.
This last time, my statement due date used to be 29th of the month. It was set back to 24th without any advance notification. I sent out the payment on Oct 15th. HSBC credit card did not process the payment until Oct 26th. Therefore, I was charged $200+ financial charges.
When I called, the first person could not help me. I was transferred to his supervisor Jose, who could not help me. While I asked to be transfer to his supervisor, my line was held and then cut off. I called back; the third person could not help me. The forth person, a supervisor, Sally, told me that the financial charges will not be waived when I asked to speak to her supervisor. She did not ever transfer me to her supervisor. I cancelled my card right at the spot.
I am using chase, Amex, AAA, and other credit cards. No other credit card company ever gives me more problems than HSBC. I read in consumer report that it had the tendency to process consumer payment. Their rating is low. I just become another victim. Do not use HSBC credit card. The company is not professional and reasonable.