Spirit Airlines Complaint - Spirit Airlines
I have never felt compelled to complain about an airline in my life, but flying with Spirit Airlines was one of the worst experiences I've ever had while traveling.
First of all, this airline may seem somewhat cheap, but they find other ways to get your money. They charge you for each bag you check each leg of the trip. If you choose to pay at the airport, I believe it costs $10-$20 per bag, however, online is a bit cheaper. I traveled with 10 friends, and each one of our cards was charged twice for our online payment for our bags, only to receive receipts from the airline which showed we only paid for our bags one way. When we attempted to resolve this situation with Spirit Airlines representatives over the phone, they were no help and in fact, laughed at one member of our party for trying to fix these problems.
When you arrive to the airport, the lines for Spirit Airlines are some of the longest you will find, more than likely, this is linked to the bag charges/incorrect bag charges/complaints. My friends and I waited in line for over 1 hour to check our bags and get our boarding passes. Then once through security, the board and apparently Spirit's website, showed our flight was delayed, so we went to get something to eat, only to find out the flight was right on time.
Then once on the plane, every single beverage (including water) and snack, is PURCHASE only. And the best part is, you cannot use cash, you must charge your $2 water to your credit card. Also, most of the seats do not recline and there is very little leg room.
There were a multitude of other smaller problems, many of which include customer service issues, but the bottom line is, I would HIGHLY suggest never using Spirit Airlines, and I know myself and my travel companions never will again.