AT&T Long Distance USA Complaint - The worse customer service in the world
AT&T continues to have the worse customer service of any major company I have dealt with. For simple billing question there is no after hour service. During normal business hours you will remain on hold for at least 30 minutes. There systems are not integrated. If you call with a phone question and then need to ask a Internet Service question you will be transfered and inevitably dropped in which case you will call back and stay on hold another 30 minutes.
I'd switch companies in a heart beat if there was another choice. AT&T you should be ashamed.