Sears Informative - A Pricy Warranty Does Not Guarantee Service
FAIRFAX, VIRGINIA -- I bought this Microwave Oven along with extended Warranty last October. It is broken in August 2007 (this is actually the 1 year manufacturers guarantee period). I called them immediately and they said some one will call and schedule an appointment to get it repaired but no one called. After repeated calls and escalations end of September a very nice technician showed up and said it needs some part that might needed to be ordered. it is over six weeks now and I am still calling Sears every week and no one is able to give a status. How can an American family survive 3 months without a Microwave?
We trusted and bought Sears products over the time but Sears harassed us to buy the extended warranty on every gadget that we bought with them and said they have 90 days to do so. They did not extend the same service when needed. This will be the last of my Sears purchase. We learned our lesson and very dissatisfied with the level of service.