Global Tel Link / MCI Complaint - Inmate collect calling plan
FLORIDA -- We had received inmate calls through MCI when suddenly our phone was blocked. We received a phone call advising/advertising that we needed to get on this 'inmate collect calling plan' through Global Tel Link. I called them and started the plan, struggling through the process trying hard to understand this Indian accent . Felt good though to have gotten this done too and expected to get our inmate call to come through.
If I recall correctly, we did get one call and since then ( about 4 weeks ago ) we have a block on our phone. As all of you, I have been calling that original # that I was given and never get through to speak to anyone ( High volume calling is the excuse ). It is suggested to use the automated system, but there are no proms to even get it started.
My question is, how do these people know when the caller wants to sign up for this plan and they are quick to answer the phone and how do they know when one wants to speak to reps and has questions/ complaints and they don't answer EVER ? Amazing to me .
And yes, why do you generalize and call us ' law breaking FAMILIES ' ? We have one member of our family that made some bad bad choices due to depression and drug abuse and yes we are all paying along with her , but we are not be condemned and titled ' a law breaking family '. I have learned a lot lately corresponding with some of these female inmates and have come off my ' high horse of morality'. Some of these woman are educated, beautiful, hurting people of all parts of our society. And not all deserve to be in prison, but to be in rehab etc.
We do write a lot of letters , but when serious health issues of the prisoner or within the family come up we are grateful for a quick phone call to find out results of tests or biopsies.
Still need to have help to get this block of, because our daughter is going to have a biopsy for a precancerous condition and I would appreciate to find out the result asap .