Acer Complaint - Lost Money / Bad Reputation
GREECE, HELLAS -- I bought this laptop, almost a year ago from Athens, Greece. I was never informed that the model was the best customer in after sales care! And how gentle!
I couldn't (sorry I cannot) play music or see a DVD. 3 Weeks later, after I couldn't return it, I realized. I sent my laptop to service and took them 1 month!!! No jocking to get it back! And.. The best: it wasn't fixed. I preferred to keep it and try formating it on my own, in case something works better. But nothing happened.
Now,that the guarantee is over 2 weeks ago, I noticed a crack on the back side of my 17' screen.
My question is .. Where I can call to and fix it or repair it, I don't know if it is possible. Every time I open my laptop the crack goes deeper and I don't know for how long will survive before I see the.. Liquid crystals come out!!
Please, someone advice me for my rights before I am not able to read out of this screen...
It is incredible how a company may let so many unsatisfied customers ruin their reputation.
If their marketing department wants to save the label's future must act immediately.
I would ask immediate replacement and financial reimbursement for all than annoying trouble.
Am a teacher I a primary school and my laptop was not bought for fun. The 17' screen I payed was to use it in classroom. Now not only sound and DVDs don't work, but in a while the crack on th back appeared on the back while make it totally useless.
I wonder who designed a machine that cannot afford the weight/pressure of its own screen. Who picked the materials. Must have been the cheapest ones.