Toys R Us Complaint - Return Policy
STERLING HEIGHTS, MICHIGAN -- I recently had to return a toy to ToysRUs that my son received 2 of for his birthday. I was going to return the toy for an in-store credit and planned to purchase over 200.00 worth of merchandise. I have been a long time customer of the store and have never had a problem. I was told that without the receipt I could not get credit or exchange. I pointed out that the price sticker on the item was clearly a ToysRUs sticker and that I was willing to accept a credit for a sale price if that was the problem. Again no not without a receipt. Ridiculous. The company would rather lose hundreds in sales.
I told the manager that from now on I would happily keep or get all receipts for my sons toys in order to promptly return them for refund and purchase them again elsewhere.
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