Overstock.com Complaint - Better Business Standards

Review by Herrick9 on 2007-11-08
NAPLES, FLORIDA -- Recently purchased a duvet cover for my down quilt from Overstocks.com. The initial online experience was reasonable along with the confirmation formats received. Delivery via UPS was about right too.
When I opened the package I came to find that they had either subbed a color that was not even close or blown the color selection altogether in their pick 'n pack process.

I immediately requested a return sticker and was notified by return e-mail that it would be two business days for the customer service review / return authorization and approximately four weeks before I would receive the actual credit due to their inspection process. (Gee I hope it's better than their pick n pack disciplines)

Cotton Duvet CoverAdditionally, I was informed in writing that their $1 shipping fee come on really isn't a $1.00 shipping fee at all in the event you return the item. I was surprised to find that an $11.00 shipping fee is then deducted from the full credit that you are going to be waiting four weeks to receive as well.

In my opinion these are shoddy business practices and thought it worth a few minutes of my time to make other consumers aware of the same.

I am so accustomed to the above board practices of a company like a Lands' End from soup to nuts no matter what the product that I guess I am just spoiled.
Comments:2 Replies - Latest reply on 2007-11-12
Posted by Suusan B. on 2007-11-08:
If Overstock.com made the mistake then their website clearly states that you will be refunded the item price as well as the original shippment plus the return shipping. So was this matter that you didn't like the color or the color wasn't accurately represented or they sent you a different color altogether?
Posted by rascal on 2007-11-12:
Seems to me the Big O substituted a color of their own choosing. Seems like they do this a LOT. I think you should get the item you paid for without nonsense, aggravation or any addtl out of pocket expense. Unfortunately my 1st hand experience with the O is similar to yours. Best of luck getting this resolved, I'm at week 3 with my issues.

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