American Airlines Complaint - Lost Baggage - Lost Luggage / Customer Service
NEW YORK, NEW YORK -- On November 03, 2007 I traveled from XNA to LGA with one short stop in Chicago. Seated in 24F, I saw my bag loaded onto the airplane bound for La Guardia. Still, my bag, and the bags of 4 or 5 others on my flight, never found their way to the carousel.
I gave my info to the baggage desk and was issued a file locator number. I have been contacted once by American Airlines in reference to my lost baggage and have been faxed a questionnaire on which I sadly list items that I trusted AA to move from one location to another and will have to most likely replace myself.
If an airline willingly takes possession of my baggage, are they not responsible for returning it to me? I understand that packing antiques or a computer in checked baggage is just asking for trouble, but I believe that AA doesn't intend to pay me for my $124 electric toothbrush. Come On!
I have read many posts on the internet complaining of lost baggage and little to no compensation. I have added my voice to these complaints and will continue to cry foul for what's happened and AA's inability to locate my baggage.
I called American Airlines today to ask that they define some of the language they use on their website regarding liability. They've used such general terms like "optics" that I don't know if they will compensate me for my eye glasses or contact lenses lost with the baggage. A customer service representative explained that she was not allowed to answer that question nor was I allowed to speak with her supervisor or claims agent to clarify the meaning of "optics." Most frustrating.
We all have a choice when we fly and I well intend to use that opportunity to fly with a company who has a better record (AA ranks somewhat poorly for lost luggage according to a recent USA today report) for things like lost luggage and customer service.