Walmart.com Complaint - False and misleading order status info, poor customer service
Don't shop at Walmart.com. If they post order status info, you won't be able to believe it, and you will waste an unbelievable amount of time trying to discover the truth. Their problems will always be your fault. I shopped there, purchased a service agreement. Walmart never sent me any confirmation of my order. They tried to blame it all on me by saying that I had a firewall on my computer blocking my E-Mail. At the time Walmart claimed I had a firewall on, and their message did not get through there were 12 other messages that successfully got through to my E-Mail and the fictitious E-Mail message that Walmart claimed to send was the only one that my E-mail provider could not locate on their server, to the best of my knowledge.
They weren't done messing with me yet. They posted order status information on their website stating that they had sent me an on-line gift card, which of course they did not, and set the status of my order therefore as completed. They also posted an invalid US Postal Service shipment tracking number (along with a USPS logo) on their web site. I called the US postal service to try to find the status of the shipment, they told me that someone must have made up the number because it was invalid. I tried calling Walmart's help and sent them multiple E-Mails, but they kept blaming me for the problem by saying that I should know that they had filled my order, I was just not reading my E-Mails, and I was improperly using their website. They advised me to try to find my service agreement somewhere on their web site, never todl me how to find it, and told me that the instructions were in the order confirmation E-Mail, which of course I never received.
I'm sorry to be so verbose, but it has been six days since I ordered this simple thing, and all I've gotten so far is a charge on my credit card for something that I never received, and only confusion from customer service. They even called me at work and spent nearly an hour wasting my time by trying to blame me for their problems. During that call the agent promised to send me a new order confirmation, but it never came. Here's an exact copy of a portion of one of their customer service E Mails so you see I didn't make this up.
"Thank you for allowing me to assist you today. I'm emailing you to inform you that order was placed on 11-05-2007 and it shipped on 11-07-2007. However, for furture referrence, you'd ned to disable any firewalls or spam and pop-up blockers in order to receive email comfirmaions."
Notice that the writer couldn't spell but they do a great job blaming their customers.
I'm not saying that Walmart is a terrible company only that their on-line customer service stinks as does their order status information, all they do is waste your time trying to track down false status info.
I hope they fix this for another customer someday. I gave up.
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