United Parcel Service Complaint - UPS insurance claim denied after damage
MOBILE -- 10/15/07 I shipped 11 packages from the UPS Store 5319 Hwy 90 Suite 102 Mobile, AL. 36619. Ground shipment all with insurance. One package contained a computer. Immediately upon arrival of computer, I found that the system would not boot up. I called UPS, filed a claim, UPS arranged p/u for the computer to be checked out, p/u took place and per the damage call tag it was shipped to 3419 crocker Ave. Sheboygan, WI 53081 for inspection. Upon inspection UPS denied the ins. claim of $400.00 stating improper packaging. The computer was sent back to the UPS store Mobile,Al. where i had sent it from. I was completely unaware of this until I tracked the package a few days later hoping to get an update on the computers status. 1st the computer was shipped in its factory shipping box. If its good enough to be shipped from the factory in said packaging why is it deemed unacceptable for UPS shipment?
Next I learned that I have to pay for reshipping the package back from where I had it shipped from! UPS policy? If the packaging wasn't as needed for shipping via UPS ground I should have been told that by the shipping agent,as they knew the contents. I will not ship UPS again.
I am searching other websites to share my story. I just posted a sign outside my business UPS pickup NEVER! Usually Pathetic Service runs vertically.