Wal-Mart Complaint - Complaint - Pharmacy
MARION, INDIANA -- I am on several medications which I transferred to Walmart about a year ago. I always call in my refills because taking them in takes too long, both in dropping off prescriptions and waiting for the medications. Calling them in used to save time, but not anymore. The last few times I have gone to the Marion Indiana store, I have waited in line for long periods of time (more than an hour). This week I called in my prescriptions on Saturday. They told me they would be ready for pickup after 5 on Sunday.
They are not open after 5 on Sunday. I was not able to get to the store until today. I stopped at Walmart at 2:05 thinking that I would get my prescriptions before I picked up my granddaughter from school at 2:55. There were about 6 people ahead of me in line and about 4 waiting to be called. There was one person waiting on people and she was deep in conversation with a customer. After about 10 minutes the next customer in line said she had been waiting over an hour and would like to be waited on.
Another clerk came just long enough to get her prescriptions. She then went back to the pharmacy area, not offering to help anyone else. The person in front of me said she had been there 45 minutes. At 2:50 I left to go and get my granddaughter from school. I returned at 3:10 and went to stand in line. The lady that had been in front of me before was still there. She said they told her it would be another 45 minutes.
There were about 10 more people waiting to be called. Most were the same ones that were there before. After about 45 minutes I was finally able to get my prescriptions. The clerk got them, then left to do something else before the transaction was complete. This took her only about 5 minutes but after waiting for such a long time it didn't help any. I cannot understand why they did not have more clerks in that department. People were complaining and upset.
Some elderly persons clearly should not have been waiting so long. One person was charged the full amount for prescriptions because they had not applied his insurance. I went to the customer service area to make a complaint. There was only one clerk and at least 10 persons in line. I made a comment to a supervisor at the front of the store. She said we don't have enough people to work. She then made a rude shrugging of her shoulders like she could care less. She said if you don't like it call 1-800-walmart.
It seems like customer service is a thing of the past. There are usually only two or three manned lines open. The automatic checkouts used to be okay, but now they don't work right. You have to call for assistance at least once and sometimes after every item. Waiting in line to checkout for 30 - 40 minutes is ridiculous. There has been about a 53% increase in Walmart's prices since the super store opened. You would think some of this would be passed on to customers, but service is bad, clerks are rude, you can't get waited on, they change things around so often, you can't find things, prices are actually higher in the grocery department than at Marsh or Kroger.
I can't wait til the Meijer's comes to Marion and I believe they will get a lot of Walmart's customers if they don't change the way they do things. I know I do not want to get my prescriptions there anymore.