Jerry Ulm Dodge Complaint - Jerry Ulm Dodge Strikes again
Resolution Update on 11/13/2007:
Jerry Ulm has replaced the tire with a new tire and thereby resolution has been attained. Glad they chose to resolve this matter in good will.
TAMPA, FLORIDA -- To Whom It May Concern:
On Sunday, November 3, 2007, my son was driving southbound on Lincoln Avenue almost to Columbus Avenue when my new left front tire of my 2003 Dodge Durango blew out causing my son to lose control of the vehicle and strike a curb. On Tuesday night I dropped off the vehicle at your dealership. I received a call from Ricardo of your service department on Wednesday morning informing me that he believed the tire blew out because my son ran over a curb. He then proceeded to inform me that I needed $1,500.00 worth of various services to my vehicle. My vehicle has 24,354 miles and I personally do not believe that the services he was recommending to me were necessary.
This is not the reason why I am writing but just to provide you with information as to the beginning of a very frustrating visit to your dealership. Since I have owned my vehicle I have been going to Jerry Ulm Dodge for all needed services. I have previously been satisfied with the service I have received.
Now I will explain the reason why I am writing this letter to you. On March 8, 2007 I purchased a new Goodyear tire (Part #: J# 1 22D0Z). Up until the above incident all was fine. When I was informed by Ricardo that he felt that my son hitting the curb was the cause of the blowout, which was not the case, it made me very frustrated. Coincidently I was next contacted by Kathy questioning my satisfaction with the visit at Jerry Ulm. I told Kathy that I was not satisfied but I was unable to speak with her at that time as I was extremely busy at my job.
She next contacted my husband who happens to work for a large commercial property and casualty insurance company. He proceeded to explain in detail the entire background as stated above. She was quite apologetic and informed him that she would escalate this to a higher level of authority. My husband was next contacted by the Service Manager. Mr. Henderson and my husband discussed the entire matter and then Mr. Henderson proceeded to state that although he did not see the tire himself, he was informed by his staff that the impact on the side wall of the tire reflected that the blow out was caused by the impact with the curb.
He also informed my husband that in reading the service records he noticed that the new tire was put on the back right side and not the front passenger tire which blew out. In reading our records dated 3/9/07 it clearly states that the new tire was in fact placed in the front passenger side. This is a new tire which was purchased in March and had very few miles of wear. My husband believes that one impact to a curb would not be the cause of the blow out.
Possibly the cause of the blow out was either a manufacturing defect or tire rot due to lag time in storage. Not only was the tire damaged but the rim as well. At the conclusion of the conversation between my husband and Mr. Henderson, his final resolution was for my husband to take the tire to be inspected by a tire expert in order to verify the cause of the tire failure.
We have previously been informed by a couple of our friends who have ceased going to your dealership because of the quality of service they have received. Should you wish to verify this information you may search your records under Febre and Wegman.
I am extremely disappointed in the service I have recently received and feel that Jerry Ulm Dodge has brushed me off.
Added new >>>
We have no reason to think that our 18 year old son is lying. I guess you would have to know him in order to comprehend, in summary at 18 years of age he drives like an 80 year old. With the investigative background and the type of work I do, would make me a human lie detector. The weather was clear, the street was well lit and the speed limit is typical of a residential street, approx. 15 mph. The actual blow out or the cause of origin was on the outside wall just above the trim. The tire was purchased in March and was a Goodyear tire. I did fail to mention that he was heading south on lincoln avenue towards columbus in which no turns were being made nor needed. So let's see heading on a straight shot with no turns at approx. 15 mph and hit a curb then a blow out? I do not think that this is how it took place. No other damages other than the tire and the trim on the wheel. Many things can cause a blow out tire rot being stored for too long, manufacturing defect (Firestone?)and the only reason for this posting is for venting purposes.
Thanks to all that have provided their sincere comments even though we may agree to disagree I do thank you. Just a way to vent versus whining. Next time I will buy a ford or Chevy never again a Dodge Chrysler.