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Dish Network Complaint - Don't waste your time and money !!! - Satellite TV
Satellite TV - Complaint
IRVINE, CALIFORNIA -- This is the worse company based on product and service. After having problems with connectivity, signal going out, and DVR not working after a month, I cancelled service. Within a week, right after I sent in my equipment they withdrew money out of my account for the equipment (~$400). Then, after talking to the poor customer service people on the phone who take forever to get in touch with said they credit my money back. It took 4 weeks even after calling them in the interim to complain about it taking so long to get a credit back. They actually gave me an extra credit, which they corrected real fast (within a week). Then, no joke, about 4 months later they are sending me a bill for that amount. After talking to them over the phone twice to correct it, which after my rage the second time, the manager (Sandra, ID# SX6)promised to correct, I receive a collection notice in the mail a month later, which I'm trying to resolve now.
DO NOT WASTE YOUR TIME WITH THIS COMPANY - THEY ARE UNPROFESSIONAL AND THEIR CUSTOMER SERVICE PERSONNEL ARE LIARS AND INCOMPETENT !!!
DO NOT WASTE YOUR TIME WITH THIS COMPANY - THEY ARE UNPROFESSIONAL AND THEIR CUSTOMER SERVICE PERSONNEL ARE LIARS AND INCOMPETENT !!!
Comments:
Posted by Mike.H_DISH on 2012-11-27:
Hi B. cole444, my name is Mike Houston a Social Media Representative at DISH. I am sorry to hear you have had a bad customer service experience with DISH and I am more than happy to discuss some of the issues with you. If a customer needs a technician to come out our regular turn a round time is 24-48 hours. There are times when it may be 3 to 4 days before we can come out due to scheduling conflicts. We do try to make sure we can see every customer ASAP. To assist you with any further DISH questions would you please e-mail me at; michael.houston@dish.com
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