Hewlett-Packard Company Complaint - Piece of junk computer
OXFORD, MISSISSIPPI -- I have had this computer for three months and it has been nothing but problems. The day we brought it home one of the programs would not work and a computer tech friend was able to bypass that somehow. Not a major problem but certainly an unacceptable inconvenience. Last week the hard drive failed. HP sent a new hard drive and it would not fit in the machine I had to change out the hard drive bracket and modify it slightly to get it to fit the machine. I had to re-install the operating system with the new disc they sent. This required me to back-up all my files on another computer (my time wasted again).
I finally got the new operating system loaded. The computer now logs itself on, and then logs itself off...over and over and over. I tried to reinstall the operating system and now I am getting an "unrecoverable error has occurred" message. I am now told that I have to send it back to HP for them to service. After reading the complaints on this web site concerning HP customer service, I fear I am sending my machine into "computer purgatory".
I have never had problems like this before with the approximate 15 computers I have purchased in the past. None of them have been HP's however.
I am so disgusted with HP that I will never purchase another machine from them again.
I AM WONDERING IF THERE ARE ENOUGH PEOPLE OUT THERE THAT HAVE HAD MAJOR PROBLEMS WITH HP PRODUCTS TO CONSIDER A CLASS ACTION LAWSUIT AGAINST HP?
I have a number lawyer friends that might be interested in pursuing this. However, it requires a group of people to sign onto this kind of thing.
Dr. Glenn R. Parsons
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