Ashley Furniture Complaint - Furniture disaster - Living room furniture disaster
MEDFORD, OREGON -- I purchased a reclining couch and loveseat set, a recliner chair, and an over sized ottoman from Ashley Furniture early 2006. When it arrived the recliner was dysfunctional. When you sat in it, it fell forward almost throwing you out. The ottoman had a tear in one of the four top cushions. The loveseat had a back panel that was sewn wrong and displayed the underside of the unit. We called in these issues and they sent a service man that was rude, ripped the arm of the recliner and stated that there was nothing they could do for us. We contacted the sales manager who stated that he would take care of it. His idea of fixing things was to send this same rude service man that got ruder with each visit. These two additional visits happened several months apart.
Finally, frustrated beyond measure, I went down to see the customer service manager in person. Of course he did not remember me or my situation (right!), he finally agreed to order me a whole new livingroom set. Several months passed and several more calls were made with no word about when the new set would arrive. A year later with no word, I went down to see the manager again. He refused to see me and pawned me off on another assistant manager (female this time). A few months later a loveseat arrived, it looked used and was worse then the one we had. A few months after that a recliner chair arrived that was also worse then the one we had. I refused both.
We did not hear from the store again for several more months, when I called they said they could not help us because they could no longer get that set. They did let us pick a new set that did not include the ottoman we wanted. I have had this new set for two months now and the cushions have all gone flat, you can feel the frame beneath and they say that our warranty is out as it was made clear that we were still using the warranty from the first set.
PS; spell check does auto correct it's own way sometimes so sorry about the ataman vs ottoman.