Rock Resorts - La Posada, Santa Fe Informative - Misrepresentation Of Property

Review by jim-rita on 2007-11-09
SANTA FE, NEW MEXICO -- We made reservation at La Posada Resort and spa in Santa Fe, NM, months ago based on internet due diligence as well as brochures that we received from the resort. Rooms were shown to be luxurious, with amenities, fireplaces, balconies etc.

upon arrival we were taken to a dingy upstairs room that was old,small,dark,and had NO amenities except a chair and a bathroom.

When we called the frond desk to tell them that we could not stay there,they told us that they were sold out and there was nothing that they could do.
We went down to the front desk and told them that we would have to leave and they finally offered us a room that was just slightly more acceptable,and at this point, having flown in from Chicago ,we had no choice.

The room was again dark and depressing, but at least did now face a major street, as the first one did.

we ended up cutting our trip a day short,and this situation literally ruined a trip that we had looked forward to for months.

No apologies,no regrets from anyone at the hotel.

We travel extensively, and this was the worst experience that we have had at what is supposedly an upscale property.
Comments:3 Replies - Latest reply on 2007-11-09
Posted by Anonymous on 2007-11-09:
I would have taken the first room,its only to sleep in.The rest of the time I would have been enjoying my vacation...away from the room.

Posted by killerklown on 2007-11-09:
Depends on what you paid for. If they paid for a room with all the perks, then they should get a room with all the perks.
Posted by Hugh_Jorgen on 2007-11-09:
Did you discuss this with someone from the resort when you made the reservation or did you assume all the rooms were the same? Often, the better rooms command a premium price.

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