CompUSA Informative - Mistakes with orders / Rude customer service
MOUNT LAUREL, NEW JERSEY -- I have had several bad experiences with the Mt. Laurel store.
Two times I ordered items on line and when I got to the store for pickup they told me it showed in inventory but they couldn't locate the product. They had to then ship it to me and it took almost 2 weeks to get.
Two days ago I had another bad experience. Again, I ordered online for in store pickup but this time they gave me the wrong product.
The store is located over 1/2 hour drive from my house so each time they make a mistake I have to drive an hour. This time when I called them and told them they gave me the wrong product they transferred me around the store for 30 minutes. Finally I got a supervisor on the phone who was rude, annoyed and very nasty to me. She put another employee on the phone who was nasty as well and they told me that it's too bad they made a mistake and I will just have to come and exchange the product.
I will NEVER purchase again from Compusa. Based on the 3 experiences I've had they have all caused me inconvenience.
At this point I just want to make my last trip to Compusa in Mt. Laurel and return the products I purchased.