Group Health Associates In Kenwood Informative - Poor Service - Doctor Office
CINCINNATI, OHIO -- My family has been going to Group Health Associates in Kenwood for over 12 years.
We are very happy with our doctors, however, over the past three years the services has gradually declined in quality. The phones are never answered, and when they are, you are put on hold for an average of 25 minutes. The support staff and front desk help are very cold and lack any empathy what so ever. Our average wait, with an appointment is over 40 minutes.
The place is going down hill fast. I have tried to call and talk with the powers at hand.... but NOBODY in those positions has ever taken the time to call back.
If you want empathic, caring, efficient people, DO NOT GO TO GROUP HEALTH in Kenwood.